Privacy Policy

Who we are

Heystek Construction is a South African building and renovation contractor delivering new home builds, renovations, kitchens, commercial and industrial work, maintenance and developments. We are NHBRC, MBA, CIDB and BIC registered and fully insured.

You can contact us by phone on 012 654 0054 or by email at info@heystekconstruction.co.za.

Information we collect

We collect only the personal information needed to run our business and answer your enquiries. This may include:

• Your name, company and contact details when you request a quote or contact us;
• Project details relevant to the building, renovation or maintenance work you ask about;
• Company and service information submitted through our contractor registration form, plus any project images you upload for assessment;
• Technical information such as your browser type, device and IP address when you use our website;
• Records of communications you send us by email, phone or through the site.

How we use your information

We use your personal information only for the purposes you would reasonably expect:

• To respond to enquiries and prepare fixed, itemised quotations;
• To manage and deliver building, renovation and maintenance projects;
• To evaluate contractor registrations and keep in touch with registered contractors;
• To improve our website, services and customer experience;
• To comply with legal, regulatory, insurance and professional obligations.

We do not sell your personal information to anyone, and we do not use it for marketing you have not asked for.

Lawful basis for processing

Under POPIA we process personal information only where we have a lawful basis, including:

• Consent – where you choose to submit information to us, including optional uploads;
• Contract – where processing is needed to prepare a quote or deliver agreed work;
• Legitimate interest – such as running our business, improving our services and preventing fraud;
• Legal obligation – where the law, regulators such as the NHBRC, insurers or SARS require it.

Sharing your information

We share personal information only when it is necessary and lawful. This includes:

• Our website hosting, email and form providers who store data on our behalf;
• Professional advisers, insurers and legal representatives;
• Regulatory bodies such as the NHBRC where required by law;
• Authorities where we are legally obligated to disclose information.

Anyone we share data with is required to treat it securely and only use it for the purpose we instruct.

How long we keep your information

We keep personal information only as long as we need it for the purpose it was collected, or as long as the law requires. Enquiry and quotation records are kept for our business records and warranty obligations. When information is no longer needed, we delete or anonymise it securely.

Your rights

As required by POPIA, you may ask us to:

• Confirm what personal information we hold about you and why;
• Provide you with a copy of that information;
• Correct, update or delete information that is inaccurate or no longer needed;
• Object to processing, or withdraw consent you previously gave;
• Complain to us or to the Information Regulator of South Africa.

To exercise any of these rights, email info@heystekconstruction.co.za. We respond to verified requests within a reasonable time and always within the periods POPIA allows.

Cookies and analytics

Our website uses cookies for basic functionality and to understand how visitors use the site so we can improve it. You can disable cookies in your browser settings, but some parts of the site may not work as well without them.

Security

We take reasonable technical and organisational measures to protect personal information, including secure connections, restricted access to your data and appropriate handling of documents. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

Our services are intended for adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review it periodically.